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Ylata

Intelligent operating layer
for schools
User journey

Supporting a Young Teacher During a Student Meltdown

Ylata gives a young teacher calm, real-time guidance, personalised to the student, the classroom context and school policy, so they can respond with confidence and keep the class safe.

Journey
stages
1

Escalation begins

A student becomes dysregulated, shouting, throwing items and refusing instructions. Sarah feels the situation escalating.

2

Quick assistance

Ylataโ—‰
What is happening?
Student is having a meltdown in class.
โ—‰

Sarah opens Ylata by voice or tap. She quickly describes what is happening. Ylata recognises urgency and context.

3

Real-time guidance

Immediate guidanceโ—‰
  1. Ensure safety
  2. Use a calm, neutral tone
  3. Give space, 2 to 3 metres
  4. Offer choice when ready
  5. I will stay with you
Student: Liam, Year 6
Known triggers: overwhelmed, loud noise, changes
View student profile

Ylata provides step-by-step strategies tailored to Liam, his history and the school behaviour policy.

4

Student context

๐Ÿ‘ค Liam, Year 6

โœ“
What helps
Quiet space, short clear directions, movement break, positive choice.
ร—
What to avoid
Crowded spaces, raised voice, long explanations.

Sarah sees Liam's profile, known triggers, effective strategies and communication supports.

5

Suggested scripts and choices

Say something like

I can see this is really hard right now. Do you want to...

Take a break in the quiet corner
Go for a walk with me
Notify support staff?

Ylata suggests calm phrases and meaningful choices. Sarah stays in control while remaining regulated.

6

Escalation support and alerts

Support notified

โœ“
Learning support officer en route, 2 minutes
โœ“
Year leader notified
โœ“
Parent update draft ready
Send update

Ylata notifies the right people, prepares the incident record and drafts a policy-aligned parent update.

7

Aftercare and reflection

Reflection

How did it go?
โ˜…โ˜…โ˜…โ˜…โ˜…
What worked well?
Gave him space and offered choice.
What could I try next time?
Offer a movement break sooner.
Save reflection

After the incident, Ylata guides Sarah through reflection, documentation and follow-up support for Liam.

How Ylata helps
behind the scenes
โ—”
Understands the situation

Voice or text input is analysed for urgency, sentiment and context.

๐Ÿ‘ค
Checks student context

Retrieves history, support plans, triggers and what has worked before.

๐Ÿ“˜
Applies school policy

Pulls the relevant behaviour policy, escalation levels and procedures.

โœฆ
Generates guidance and options

Creates personalised strategies, scripts and choices.

๐Ÿ‘ฅ
Orchestrates support

Notifies staff, logs the incident and prepares communication.

โ†—
Learns and improves

Captures outcomes and updates insights for stronger future support.

Outcomes
that matter
๐Ÿ›ก
Student supported

De-escalation with dignity. Feels safe and understood.

โ™ก
Teacher confident

Real-time support reduces anxiety and builds skill.

๐Ÿ‘ฅ
Classroom protected

Minimal disruption. Focus returns faster.

๐Ÿ“‹
Policy followed

Consistent responses and clear documentation.

โ†—
Stronger over time

Every incident helps improve future support.

โ€œ

I felt like I had someone right there with me. Ylata helped me stay calm, support Liam and keep the class safe.

Sarah, Year 6 Teacher
โ—ท
Always on

Guidance when you need it.

๐Ÿ”’
Private and secure

Student data protected.

โ›“
Works with your tools

Integrates with existing systems.

๐Ÿซ
Built for schools

Designed with educators.

๐ŸŒฒ
Human first

Supports judgement, never replaces it.